As principal strategist at Tanzen, Carrie Hane helps organizations helps small and mid-sized businesses tell their story more effectively by teaching them how to manage their content and build create sustainable web development processes. Through coaching and consulting, she helps them rethinking how they create, manage, and connect their content and build teams. For more than 15 years, as both as a consultant and in-house employee, Carrie has been untangling information to make it ready for whatever the future holds. Since 2011, she has been a regular presenter at content strategy and user experience conferences, as well as a contributing author for UX and content strategy publications. For tips on getting things done through strategic nagging follow her on Twitter or at tanzenconsulting.com.